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customer success

HubSpot Client Onboarding Sync

Capture a new client's details once, and Formt creates or updates the company and contact in HubSpot, logs an onboarding note, generates a welcome-pack PDF, emails it to the client, and pings the team. The CRM ends the workflow with the customer fully on file and the client gets a same-day welcome. Today this starts from an internal form; once public-form and webhook triggers ship, the same workflow can be kicked off client-initiated.

hubspotonboardingcustomer-retentiondocument-generation

Capture a new client's details once, and Formt creates or updates the company and contact in HubSpot, logs an onboarding note, generates a welcome-pack PDF, emails it to the client, and pings the team. The CRM ends the workflow with the customer fully on file and the client gets a same-day welcome. Today this starts from an internal form; once public-form and webhook triggers ship, the same workflow can be kicked off client-initiated.

Steps
1
New Client
FORM
2
Upsert Company
HUBSPOT
3
Upsert Contact
HUBSPOT
4
Log Onboarding Note
HUBSPOT
5
Generate Welcome Pack
PDF
6
Email Welcome Pack
Send Email
7
Alert Team
SLACK

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