• Emails sent from your own domain (e.g. marketing@yourdomain.com) look more professional and trustworthy than emails from a shared Formt address.
• Required for sending to contact lists (CSV imports, Google Sheets, etc.). Formt's shared domain only allows sending to individually specified recipients.
• Your own domain means your sending reputation is in your control. Good sending practices build trust with email providers over time.
• When you send from a real mailbox (e.g. sales@yourdomain.com), recipients can reply directly and those replies land in your inbox, turning automated outreach into real conversations.

• Access to your domain's DNS settings (usually at your domain registrar: GoDaddy, Namecheap, Cloudflare, Route 53, etc.).
• Org Admin access in Formt.
• About 10 minutes for setup, then up to 48 hours for DNS propagation (usually much faster).

1. Go to Settings → Email.
2. Type your domain name (e.g. example.com) and click "Add Domain."
3. Formt generates three DNS records you need to add at your domain registrar.

Log in to wherever you bought your domain, find the DNS settings page, and add the three records Formt shows you. Here's where to find DNS settings in the most common registrars:

• Cloudflare: DNS → Add Record → select the record type (TXT or CNAME) → paste the hostname and value.
• GoDaddy: DNS Management → Add → select the record type → paste the values.
• Namecheap: Advanced DNS → Add New Record → select the record type → paste the values.
• Route 53: Hosted Zone → Create Record → select the record type → paste the values.

DNS changes usually propagate within a few minutes. In rare cases it can take up to 48 hours.

1. Go back to your Formt email domain settings and find your domain in the list.
2. Click "Verify" to check if your records have propagated.
3. If they haven't yet, wait a few minutes and try again.
4. Once both DKIM and Return-Path show as Verified, your domain is ready to use.

1. Open any workflow with a Send Email step.
2. In the step settings, change the action from "Formt" to "Custom Domain."
3. Choose your verified domain and enter the local part of the from address (e.g. sales, hello, support).
4. Your emails will now send from that address (e.g. sales@yourdomain.com).

Each record serves a specific purpose in making sure your emails are delivered reliably:

• DKIM record (TXT): This tells email providers that Formt is authorized to send email on behalf of your domain. It's like a digital signature that proves the email hasn't been tampered with.
• Return-Path record (CNAME): This tells email providers where to send bounce notifications. It improves your deliverability and means you don't need a separate SPF record. The Return-Path handles it automatically.
• DMARC record (TXT): Required by Gmail, Yahoo, and other major providers for bulk senders. Without it, emails may land in spam even if the other records are set up correctly.

• Copy the values exactly. Extra spaces or missing characters will cause verification to fail.
• Some registrars automatically append your domain to the hostname. If the hostname already ends with your domain, you may need to enter it without the domain suffix.
• If you use Cloudflare, make sure the proxy toggle is OFF (grey cloud) for these records. They must be DNS-only.

When you start sending from a domain that hasn't sent email before, email providers (Gmail, Outlook, Yahoo) don't have any sending history for it. They treat unknown senders with more suspicion, which can lead to emails landing in spam.

Warming up your domain means gradually increasing your sending volume over the first few weeks so email providers learn to trust your domain.

• Double-check the DNS records at your registrar match exactly what Formt shows.
• Some DNS changes take up to 48 hours. If it's been less than that, wait and try again.
• Use a DNS lookup tool (e.g. MXToolbox) to verify your records are visible publicly.
• If using Cloudflare, ensure the proxy is disabled (grey cloud icon) for these records.

• Check that your domain warmup is progressing gradually. Don't jump to high volume too quickly.
• Ensure your email content doesn't trigger spam filters. Avoid ALL CAPS subjects, excessive exclamation marks, or misleading subject lines.
• Make sure recipients have opted in to receive your emails.
• Check your domain's reputation at Google Postmaster Tools.

You can re-add the same domain, but new DNS records will be generated. You'll need to update the DKIM and Return-Path records at your registrar with the new values, then verify again.

A "completed" Send Email step means Formt successfully submitted the email to the email provider. It does not guarantee the email was delivered to the recipient's inbox. Delivery can still fail due to bounces, spam filters, invalid addresses, or provider-level issues after acceptance.